1. 仅提供中文导游服务； 
2. 团费=报名费＋指定自费项目＋综合服务费，指定自费项目与综合服务费在任何情况下都必须足额支付，否则我公司有权终止提供服务。 
3. 提早日期抵达或延住客人，恕不安排免费接送； 
4. 此章程及行程只适用于2019年度。我社有权保留更改及取消行程或次序之权利，以便每团顺利进行；
5. 如因国家政策法规等因素无法成行将扣除手续费及相应实际产生费用, 但团款外一切损失请自理 
6. 团费不包括不可预见或无法避免的情况或事件发生时所产生的额外费用。不可预见或无法避免的情况或事件包括私人需求，航班晚点/取消，战争/潜在的战争威胁，暴乱，内乱，恐怖主义活动/实际的恐怖主义活动的威胁，自然灾害，恶劣的天气环境等等。 
7. 报名确认后，客人如因个人原因而取消定位（如疾病，事故等）或未能依时登机，或因证件等问题被当地拒绝入境，本公司将不退还任何费用，且不承担任何责任。
8. 报名费包括：全程酒店住宿，行程上所列膳食及酒店内精彩的歌舞表演；
9. 报名费不包括：指定自费项目，司机及导游小费，各种税项，一切私人费用。
10..旅行团採用之双人房均以“两张单人床”或“一张双人床”为设备標准；如有特殊要求的，请於报名时注明（所有具体房型视乎酒店供应情况及最终安排而定，本公司不作任何保証及承诺）
11. 中文领队仅从多伦多出发；旅客或需搭乘由航空公司提供的机场往来团队酒店接驳巴士服务，请以航空公司确认为准。此外，我们无法保证领队/导游与参团旅客同住一间酒店。

1. 旅客报名后不得以任何理由(如疾病、意外受伤、个人原因等)退团或退款。为避免旅客因各种原因无法参团所带来的损失，强烈建议客人购买旅游保险（如医疗、疾病、意外或中途取消等），如客人自行购买旅游保险请签署同意书。 Tour is NON-refundable and NON-changeable after payment occurred. In order to avoiding any economic loss of passengers cannot join the tour, we advise passenger to purchase Travel Insurance (Emergency Hospital/Medical and Trip Cancellation/Interruption). A Signed Waiver is required if passenger decides not to purchase at the time of booking.
2. 团费价格以两人一房基准计算，如遇其中一方取消，没有或中断参团，另一方须补付单人房差价。 Passenger should pay the single room supplement if the companion cancels or no show or interrupts the tour.
3. 旅客须于团队出发日期前30天付清全款，逾期团位自动取消，订金恕不退还。 Passenger MUST pay in full 30 days before tour departure date, or the reservation will be cancelled automatically and deposit will NOT be refunded.
4. 旅客未在指定地点指定时间参加旅行团均被视为自动放弃整个行程。团队出发后，任何提前购买的门票费用，项目费用，餐费等恕不退还。 Passenger who does NOT attend the tour at the designated time and place is deemed to be giving up the entire tour. After the tour starts, any advanced purchased of the ticket costs, program fees, meals, etc. will NOT be refunded.
5. 旅客须自行承担随身财物的保管责任，如在参团期间遭遇失窃而引致金钱及物品的损失，本公司、随团司机及导游均不负有任何责任。 Passenger is responsible to keep and protect his personal property and personal belongings. Tianbao Travel, drivers and tour guides take no responsibility on it.
6. 如遇不可预见或无法避免的情况或事件发生（如航班晚点/取消，自然灾害，恶劣天气环境等等），本公司保留更改或取消行程之权利，团友不得异议。景点门票费用及报名费将不予退还.  In case of any unforeseen or unavoidable circumstances or events occured (such as flights delays / cancellations, natural disasters, adverse weather conditions, etc.), Tianbao Travel reserves the right to change or cancel the itinerary.Any pre-purchased tickets, admission, meal ,and tour fee are 100% non-refundable.
7. 团体机票座位将由航空公司统一安排，同行者并不能保证坐在一起。 Advanced seat selection is NOT available for air group ticket, companions may NOT sit together.
8. 若旅游产品包含特价团体机票，具体航班信息需以旅行团出发前一周邮件通知为准，旅客不得异议或以此为由申请退团/取消。所有联程机票务必连贯性使用，若任何一行段取消/NO SHOW，则后续所有行段将被自动作废。 If the travel package contains special group airfare. The accurate flight information is subject to the e-mail notification one week prior to departure of the tour. Passengers cannot object or apply for cancellation on this basis. All joint ticket must be used consistently. If any flight segment is cancelled /NO SHOW, all subsequent flight segments will be automatically invalidated.
9. 我们在此提醒您可能需要办理目的地国家之签证，如无有效签证，您或会被拒绝登机，请自行负责。 Please ensure you have valid passport and VISA to the Destination, passenger is responsible for all travel documents validity.
10. 请于报名时自行检查所有报名信息均符合参团要求，并于参团时携带有效护照及证件原件。如因所提供的信息，包括抵离日期、航班时间、地点、参团人员身份及旅行证件等错误或不符合参团要求，所引起的相关责任及经济损失，请恕本公司无法负责。 Please ensure all the registration information is correct and meets the tour requirement. Besides passenger should bring the valid passport and original documents when joining the tour. Tianbao Travel couldn't suffer any loss if the information provided do NOT correct, such as date, flight , city, travel document or identify of participants.
11. 所有旅行团、机票旅行团套餐的价格以购买日为准，价格变动恕不另行通知且更改。 Prices or information could be different on your next visit or session. Tianbao Travel does NOT accept any price adjustment after payment occurred.
12.  酒店双人房设"两张单人床”或“一张双人床"，如有特殊需求，我们会为您向酒店提出需求，但不能保证。Your room types are based on double room standards.  We can require your needs but not guarantee.
13. 19岁以下儿童必须持有父母的授权才能出境。 Children under the age of 19 must be authorized by their parents to leave the country.
14. 加拿大地区以外的酒店住宿服务标准可能和加拿大本地不同。 The hotel service standard outside of Canada may be different from that of Canada.
15.前往墨西哥必须持有有效的旅游保险。Travelling to Mexico must have valid travel insurance.
16. Mandatory Information: The Municipal Government of Cancun has has imposed an Environmental Sanitation Fee which will be collected by hotels in Cancun and RivieraMaya. The fee is 20- 30 MXN approx. 1- 3 CAD) per room per night. This mandatory fee will be collected locally and is subject to change without prior notice.
17. 天宝旅游对以上内容保留最终解释权利。 Tianbao Travel reserved the right of final explanation as above.

Misc. Taxes may include Canada Tour Regulation fee/Hotel Tax fee/Service fee/any discounts if applicable.

您已经阅读，理解并且同意接受以上团队旅游团款。 You have read, understood and accepted the above terms and conditions.